Refund policy

Return and Refund Policy

At Shlalah, we take pride in the quality of our pieces and want you to feel confident with your purchase. If for any reason you are not fully satisfied, we are here to help.

Returns

We accept returns within 14 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition

• All original tags and packaging are intact

• The item has not been washed, altered, or damaged

For hygiene reasons, we are unable to accept returns on items that show signs of wear or use.

Non Returnable Items

The following items are not eligible for return:

• Sale or discounted items

• Customized or made to order pieces

• Items marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed back to the original payment method within 7 to 14 business days, depending on your bank or payment provider.

Please note that original shipping fees are non refundable.

Exchanges

At this time, we do not offer direct exchanges. If you wish to order a different size or style, please place a new order after your return has been approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged or incorrect. We recommend using a trackable shipping service, as Shlalah is not responsible for lost return shipments.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with clear photos, and we will assist you as soon as possible.

Contact Us

For any questions regarding returns or refunds, please contact us at: info@shlalah.ae